How we work with Royal Mail
Challenges
Network infrastructure - Maintaining reliable infrastructure over 1,800 sites with diverse requirements and environments was critical for operations.
Service reliability and incident management - RMG required SLA-driven break/fix services to quickly resolve incidents impacting delivery accuracy.
Partner integration and governance - Integrating external partners into bespoke systems demanded strict workflow adherence and operational governance.
Minimal disruption - Continuous upgrades, modernisation, and the MAC work needed execution without disrupting daily operations.
Solutions we delivered
Comprehensive technical services - A UK-wide service including structured cabling, Wi-Fi, and RFID integrated into operational environments.
Proactive SLA-based support - A break/fix service resolving over 1,000 incidents in FY 25/26, coordinated through a central operations centre.
Embedded partnership model - Dedicated architects and managers embedded within the client service ecosystem ensure governance and rapid escalation.
Ongoing projects and upgrades - Continuous project delivery, including MAC work, fault remediation, and technology refresh, aligned with operational tempo.