Our IT Services team designed two new centralised data centres, enabling a seamless migration to a cloud-based telephony platform tailored for stores, offices and distribution centres.

Challenges

• Legacy PSTN Dependency - Ageing analogue telephony needed replacing ahead of the PSTN switch-off, requiring a carefully managed migration

• Complex, Multi-Site Operations - Stores, offices and distribution centres all had different communication needs, demanding a flexible, scalable solution

• Need for Centralised Control - Critical applications were spread across multiple locations, making resilience, management and recovery more difficult

• Operational Continuity Requirements - Any downtime would impact customer service, logistics and in-store operations, so the programme had to be delivered with minimal disruption.

Solutions we delivered

• New Data Centre Design & Build - Two purpose-built data centres centralise critical applications, improving resilience, performance and management

• Cloud-Based Telephony Architecture - A modern, scalable telephony platform built around three tailored service clusters for stores, offices and distribution centres

• PSTN Migration Enablement - A structured migration pathway ensuring a smooth transition away from legacy analogue systems

• Full Programme Governance & Delivery - Comprehensive planning, risk management and technical oversight to ensure consistent delivery across the retail estate.