NG Bailey Digital Services announces strategic partnership with Zoom
NG Bailey Digital Services is proud to announce its partnership with Zoom, one of the world’s leading UCaaS & CCaaS and collaboration platforms.
This partnership strengthens our cloud communications strategy and ensures our clients benefit from a modern, innovative and AI‑driven UC & CC experience.
Zoom has grown far beyond video meetings, offering a full suite of communication and collaboration tools, including Zoom Phone, Contact Centre, Rooms and advanced AI capabilities. Their pace of innovation and customer‑centric approach aligns with how we deliver technology solutions across the UK.
Why Zoom?
This partnership with Zoom brings a leading collaboration platform focused on delivering intuitive user experiences, continuous innovation, and advanced AI driven capabilities to support how organisations connect and operate.
This includes:
A robust, globally recognised UCaaS platform
A leading CCaaS platform, delivering world-class customer experiences
Advanced AI features that enhance productivity and workflows
A willingness to co‑develop and innovate beyond core features
Adaptability to meet bespoke customer requirements
Strong thought leadership that complements NG Bailey's own capabilities.
What this means to our clients
Through this partnership, clients will benefit from smarter, more flexible communication solutions that solve real operational challenges. Zoom’s innovation and openness to feature development allow us to create tailored experiences, particularly in sectors where AI‑driven workflows and interactive services are becoming essential.
“As we officially launch our partnership with NG Bailey, this marks an exciting step forward for Zoom’s channel ecosystem in the UK and Ireland. NG Bailey brings deep expertise, a strong customer-first approach, and a proven ability to deliver at scale, making them an ideal partner to help organisations unlock the full value of the Zoom platform. Together, we’re not just delivering technology, we’re enabling smarter collaboration, driving innovation, and supporting our customers through meaningful digital transformation. I’m incredibly proud of what we’re building together and the opportunity ahead.”
Emma WestlandHead of UKI Channel, Zoom
“We expect this partnership to grow significantly, with Zoom becoming a key enabler for our clients. We’re especially excited about emerging AI capabilities that will unlock new value from data and transform how organisations communicate.”
Suneil JohalManaging Director, NG Bailey Digital Services
Find out more about how NG Bailey Digital Services and Zoom can support your organisation: www.ngbailey.com/ITDigitalServices.