Services
Our Services offering brings together our three key areas of expertise – Facilities and Infrastructure Services, IT Services and Freedom, which encompasses power, networks, professional services and infrastructure services.
What we deliver
The combined expertise of our Services division provides facilities engineering services, IT, fabric and project management services, power engineering services and land management capabilities.
We focus on offering a highly-attractive end-to-end proposition for our customers across a number of markets, focusing on outstanding technical expertise, strong values and assured project delivery.
In other words, you define the output and we take care of the delivery.
Facilities and Infrastructure Services
We know that you expect the highest standards of a facilities services provider. We are open, honest and dependable and we'll make sure that the day to day operation of your building runs smoothly, smartly and efficiently.
We take ownership of the technical organisational challenges any building faces; taking front-line responsibility for both performance and day to day management.
We apply innovation and technical competence to everything we do to give our customers the best service and value for money.
Efficient buildings
We monitor your building data to continuously optimise assets, improve building performance and eliminate waste.
Our end-to-end service combines our facilities, energy and project teams to deliver tangible results; put simply, we turn your data into action.
Business Focused Maintenance
BFM is an output based approach to maintaining buildings – moving away from the industry standard SFG 20. By recognising the diversity of assets and both their environment and operation, we deliver dynamic scheduling of maintenance task and activities.
Using advanced data analytics from multiple data sources from within your building our approach works in real-time, meaning that problems can be identified sooner and fixed faster. Our flexible BFM model can be aligned to specific property strategies ranging from critical site management, energy reduction or maximum asset lifespan.
Our healthy building strategy
A healthy working environment means happy and productive people. With wellbeing high on everyone’s agenda, the workplace is changing at an astonishing pace.
Our role in managing your building is to make sure all stakeholders and users are safe and comfortable in an efficient environment, as well as supporting you to achieve your responsibility goals.
Customer experience
We recognise that offering an exceptional experience to our customers is really important.
There are three main elements that drive the development of our Customer Experience approach - strategy, training and measurement - by developing these elements together, we are able to deliver an agile and cross functional approach that strengthens a culture of continuous improvement, with an ultimate focus on the customer.
We design, connect, build, maintain and renew electricity infrastructures to ensure electricity gets to your customers safely, whenever they need it. With our expertise you’ll have high-quality electricity infrastructures that are reliable and sustainable.
We have four business units – professional services, power, networks and infrastructure services – that work together to design and consult, connect, build, maintain and renew your electrical and building infrastructures.
Professional Services
We provide independent professional services to this highly regulated industry, including civil design services such as project management and quantity surveying to the infrastructure sector, land services providing consent and wayleaves, estate management on behalf of some of the largest land holdings in the UK and ground radar and asset condition surveys. We pride ourselves on quality, compliance and assurance – delivering solutions not just reports.
Power
Operating and maintaining private electricity networks for major industrials, renewable energy installations, including wind farms and solar farms, as well as contestable connections. This includes British Power International (BPI), which delivers strategic advisory services, offering overhead line data capture and design using drones and offering innovative award winning products such as POC-MAST, to allow quick and cheap connection to the grid for power generation facilities and Protean, an alternative to the traditional wood pole.
Networks
We work on behalf of Distribution Network Operators (DNOs), who own and operate the electricity networks, overhead lines and substations, building, maintaining and renewing High Voltage (HV) electricity equipment (substations and overhead lines) and carrying out surveys and inspections, to over 1,000 sites across the UK.
Infrastructure Services
We provide planned and reactive building services and fabric maintenance, grounds management, flood defence solutions, and security integration and installation services to a range of public sector and private customers.
IT Services
Today’s digital economy is transforming the workplaces, leisure spaces and public services that we all rely upon every day. We enable digital advantage for our clients and their customers by designing, installing and managing IP-connected systems that transform the built environment.
From iconic buildings and national landmarks, to trailblazing projects in retail, leisure, urban regeneration, education, healthcare, financial services, media and science; we are enhancing the performance of businesses, organisations and public institutions everywhere - we are at the heart of this digital revolution.
Structured cabling
Wireless Technologies & Distributed Antenna System
Electronic Security
Unified communications
Enabling digital advantage
With our expertise you’ll be able to harness the convergence of IT and building systems and make measurable gains with the latest breakthrough technologies and innovations in connectivity.
We will:
Protect your business
Build your digital platform
Enhance your user experience
Provide your digital advantage
Building digital advantage
From initial concept or idea, through design and ultimately into successful delivery, we will work with you using our innovation and experience to deliver your digital platform and infrastructure.
We will manage and support that infrastructure and develop and enhance solutions bringing our industry leading experience into our partnership.
The journey for us begins with the idea, the concept or the business challenge and we will work with you at every stage to ensure your business gains maximum benefits from our solutions.
ADDING VALUE THROUGH OUR WIDER SERVICE OFFERING
Our Services division isn’t just a standalone aspect of our business. Our Services teams also work together with our Engineering division to offer our customers a unique and unrivalled experience which covers the whole project lifecycle - a true end-to-end solution.
Related Projects
132kv Data Centre connection (POC-MAST™)
NG Bailey's Freedom team was appointed to design and build an 80 MVA 132kV connection to a new data centre in the UK Power Networks region. To facilitate the connection to an existing 132kV OHL terminal tower, Freedom installed its new point of connection mast - POC-MAST™ which provided a quicker and cheaper final connection point. The POC-MAST™ element was delivered as part of the contestable works for UK Power Networks.
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Royal Hallamshire Hospital, Q-Floor Operating Theatres, Sheffield
We played a key role in a £4.5m programme to create four new operating theatres and a recovery area to replace ageing facilities at Sheffield’s Royal Hallamshire Hospital. NG Bailey has a long history with Sheffield Teaching Hospitals NHS Foundation Trust, having worked with them since 2002 on numerous prestige projects across the city campus including renovation its Q floor which was opened in 2019.
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BBC Broadcasting House
We were commissioned to transform the entire core of this iconic building’s IT infrastructure, as part of the redevelopment of one of the world’s largest live broadcast centres. The building was fitted with high performance fibre and coax which covered nearly 30,000sqm, which was all delivered within an extremely tight timeframe. Integration with the BBC’s existing IT infrastructure was key to ensure there was no disruption to service.
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Belfast Waterfront
We delivered IT infrastructure services on this IP-converged solutions project, which equipped the newly expanded Belfast Waterfront conference and entertainment venue with smart building connectivity, security and safety, enabling a world-class visitor experience. Close collaboration at the design stage enabled us to propose a systems architecture that would both exceed the client’s requirements and support a flexible approach to installation, ensuring all IT works could be managed as part of a complex and multifaceted build schedule.
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Birmingham Airport
This project forms part of the airport’s HV maintenance framework. Freedom has been appointed to carry out the HV maintenance and HV upgrades to ensure there are no unplanned outages and 100% resilience to their network. Freedom also provides annual inspections and full maintenance over the course of the contract and as part of the planned work any defects identified are completed during separate visits to site. Additionally, the site is covered by Freedom’s 24 hour emergency call out service.
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Bloomberg European HQ
We formed part of the team that worked on the construction of Bloomberg's new European Headquarters, located in the heart of the City of London. We delivered all structured cabling, two data centres, a media data centre, a full in-building mobile phone DAS system and an extensive integrated cold aisle containment system that enhanced energy efficiency for the building designed by renowned architect, Lord Foster.
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Chubb Group
We deliver planned preventative mechanical and electrical maintenance, together with a 24 hour reactive maintenance service to 10 of the company’s buildings, amounting to over 26,000m² of office space across the UK. The contract also includes the provision of emergency and reactive call-outs, covering engineering services, installations and fabric support.
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EHV Ferrybridge to Monckton
Freedom was appointed by Northern Powergrid to carry out the complete rebuild of 70 Extra High Voltage (EHV) steel Woodhouse masts covering approximately 10km of overhead line that runs between Ferrybridge (275/66/11KV grid supply point) and Monckton (66/11KV Primary Sub Masts) in Yorkshire. The work involved taking down the existing steel Woodhouse masts, removing the concrete foundations and replacing with a modern wood pole equivalent and modern aluminium alloy conductor, as close to the existing overhead line foot print as possible.
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Hutchison Ports Felixstowe
Freedom delivers port infrastructure services on this civil engineering term maintenance contract, including hard standing block maintenance, ground works and drainage, roads maintenance including line marking, fencing, demolition, and minor civils work. Service delivery is based on both planned and reactive works delivery 24/7, 365 days per year. Due to the location of the site and the requirement of working in an extremely active and controlled environment, attention to health and safety compliance and ensuring there is no disruption to the client’s core business forms a vital part of the works.
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Landsec (London)
We provide building services, fabric maintenance and energy management for 31 buildings across the Landsec London portfolio. Each building has its own bespoke predictive maintenance and asset renewal programme. This new approach called business focused maintenance (BFM) takes into account the age of the building, the systems and assets within it and its occupiers’ needs. We have a dedicated team of site based and mobile engineers who deliver our services throughout London.
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