The Disconnected Enterprise: Why have past Unified Communications initiatives fallen short?
Unified communications (UC) has given workers more ways of communicating with each other than ever before. But despite the promise of a “unified” experience, business communications remain more disjointed than ever.Why is it that despite recent advances in UC technologies only small numbers of enterprise mobility initiatives are fulfilling expectations and providing employees with a working environment that drives innovation and growth?
To explore the issues and explain why UC now has a promising future, Indi Sall, technical director at NG Bailey’s IT Services division, sat down with Tim Banting, principal analyst, collaboration and communications at Current Analysis, Andy Bannister, Mitel’s head of UK Cloud and Ian Bevington, Mitel’s UCaaS propositions manager.
The Disconnected Enterprise
Why are IT departments failing to deliver the mobile devices or apps that employees find most useful to do their jobs?
Do negative attitudes make some key departments more resistant to new UC technologies than others, and if so why?
Who within the enterprise should be in charge of deciding who needs to be connected to who, what, when and how often?
Is it the job of the CIO, the IT department, internal department heads or a combination of all parties?
This isn’t the first time that enterprise mobility and unified communications have been touted as the route to increased employee collaboration. What’s changed?
What are the most effective UCaaS initiatives and technologies which enterprises should be implementing?
The Workplace of the Future
Most companies underestimate the depth of change that is needed to create an optimal working environment.
What are the top operational and technological changes which businesses need to make?
Does the IT team need to work closer with facilities departments to build the future workplace?
What role will Unified Communications as a Service (UCaaS) play in creating the future workplace?
What is the CIOs role in creating the future workplace?